Refund policy

In the following policy, when referring to “we”, “us”, and “our”, it is in reference to FutureMovement.Co.

We have a 30-day return policy for all items unless otherwise stated, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be sealed and unopened, with all components and accessories included, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@futuremovement.co. If your return is accepted, we will provide instructions on how and where to send your package. The customer is responsible for covering the return shipping costs and organizing the shipment. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@futuremovement.co.

Financed Orders

If you have placed an order using a finance option such as Humm, Zip, or other finance offers we provide, and have not yet completed your deposit to us, we cannot provide a refund for the item past 30 days. This is because the item will be set aside and secured for you until the deposit is completed, preventing us from selling it to other customers. On a case-by-case basis, we may provide a refund for the item, less the depreciation amount, in the form of store credit.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as helmets or wetsuits). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For efoils and other electric products, we only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at hello@futuremovement.co, and once the exchange is approved, we will provide instructions on how and where to send your item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus a restocking fee, freight, and merchant charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds

If you haven’t received a refund yet, please first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted.

Pre-orders:

We are unable to guarantee an exact date of delivery for a pre-order product due to a variety of factors. You may request a refund within the refund guidelines at any point, and we will not provide any interest payments for pre-order funds held.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@futuremovement.co.